Jun 30, 2012  This quick video will show you how to put your Whirlpool Duet washing machine into diagnostic mode. Washers & Dryers Washers Explore Washers. Whirlpool at CES Every day, care Home Innovations Service & Support Product Registration Product Help. Explore Front Load Laundry Set. Top-load washers are easy to load, while front-load models stack easily with dryers in tight laundry spaces. High-efficiency Whirlpool washers conserve water while delivering exceptional cleaning performance. And Whirlpool carries Smart washers that connect to your home’s WiFi to give you remote access to washer controls.

1. Whirlpool Duet User Manual
2. 2012 Whirlpool Duet Washer Manual
3. Whirlpool Duet Washer Manual Pdf
4. Whirlpool Duet Washer Instruction Manual

Duet Washer Error / Fault Codes

Once you are in the Duet Washer's Diagnostic Mode momentarily press the 3rd button you used to enter diagnostics, and the washer will display the last 4 fault codes one button press at a time. There are a few helpful things to note here. If the Duet successfully runs 10 cycles in a row with no fault the error will be cleared from the washer's memory, so any errors you see are likely new and active.
After you have recorded any stored errors you can clear the code by pressing and holding the 3rd diagnostics button for 5 seconds. If there are no stored errors 888 will be displayed with 3 beeps.

Duet Washer error and fault codes are displayed by alternating F#__ and E#__ The F error describes the washer system and the E error further defines the washer part that may be having a problem. F1, F2, F6 Are main control and program faults. F3 faults are washer sensor related problems. F5 faults are door lock and door switch related duet codes. F7 Faults are motor and motor control related problems. F8 Faults are water related… valve, dispensing system, water level, steam valve, and flow meter problems. Lastly F9 faults are related to the washer's ability to drain.

NOTE: 'Anytime I say unplug and check connections' or something like that...
It also means unplug the washer so you don't get electrocuted!

SUDS Error - Suds fault.

• Your Duet washer has detected that it is full of soap suds which are difficult to drain. Or perhaps your Duet washer wants a beer… This can be caused by using non HE washer detergent, using too much soap, or possibly a drain pump or pressure sensing problem.

F0E1 Error - Load detected during a clean cycle fault.

• Your Duet washer has detected a load during a washer cleaning cycle. If this does not appear to be the case you may have mechanical friction causing drag when the inner washer drum is rotating.

F1E1 Error - Main control fault.

• This is a bad one… Duet washer main control error. Try unplugging the washer for a minute and putting the washer through a quick diagnostic test and see what you get… In some cases this can reset the control and buy you some time.

F1E2 Error - Motor control fault.

• The motor control board (MCU) has attempted to reset several times and does not like the result. (Duet Washer Motor Tests)

F2E3 Error - Cycle fault.

• This is a rare one but it means that something is wrong with the washer cycle that was selected. Put your Duet washer through the UI Tests, and check all of the connections to the control. your washer may need a new main control board.

F3E1 Error - Pressure switch/ sensor fault.

• Check the pressure sensing hose for kinks or blockage. You will also want to check the pressure sensor (Duet Washer Pressure Sensor Check)

F3E2 Error - Temperature sensor fault.

• This error will display if the washer's temperature sensor is out of range. (23º - 217º) check all wire connections from control to the washer temp sensor. I have had several of these become unplugged at the sensor connection at the back of the washer drum. (Duet Washer Temperature Sensor Check)

F5E1 Error - Door switch fault.

• Possible causes…
  1. Your Duet washer has a bad door switch.
  2. You have not opened to door for 3 wash cycles… (Too many Margarita!?)
  3. Trying to start a cycle when the washer door is open. (Duet Washer Door Switch Check)

F5E2 Error - Door lock fault.

• Your Duet washer was not able to lock the door after 6 times… you can't say it didn't try. Check that the tab on the washer's door that inserts into the door lock is not broken, that it's properly aligned with the door lock hole, and that there is nothing that may be jamming the lock. (Duet Washer Door Lock Check)

F5E3 Error - Door unlock fault.

• Your Duet washer was not able to unlock after 6 tries. Check that the tab on the washer's door that inserts into the door lock is not broken, that it's properly aligned with the door lock hole, and that there is nothing that may be jamming the lock.

F6E2 Error - Communication fault.

• Communication error between the main control and the motor control. Check all the wire connections from the CCU to the MSU for good connection. If everything looks good, check for broken wires with a multi meter.

F6E2 and F6E3 Errors - Communication fault

• Communication fault between the main control board (CCU) and the user interface (UI) unplug and check the wire connections between the washer's (CCU) and the washer's (UI)

F7E2 Error - Motor or motor control board fault.

• Make sure the inner drum turns freely. (There may be some magnetic resistance (Magnetic Motor) but there should be no mechanical drag.)) (Duet Washer Motor Check)

F8E0 Error - (Steam models) Steam valve fault.

• Check that water is getting to the steam valve, it may be blocked or restricted.

F8E1 Error - Water fill fault.

• Your Duet washer has tried to fill for 13 minutes but has not sensed any water entering the tub… Are your home valves turned on? Is the drain hose too far down the drain pipe? If the end of the drain hose is below the water level in the washer, water can siphon out as fast as it goes in. Check water valve electrical connections before changing out the valve.

F8E2 Error Dispenser fault.

• This means that the dispenser motor which directs fill water to the appropriate dispenser area, is not moving properly. take the top off and run the Duet Washer Quick Diagnostic Test, C03 checks the Duet washer's dispensing system.

F8E3 Error - Overflow fault.

• If this was real you are probably already aware of it… but hopefully your Duet washer's computer brain saved the day and drained the water out before your floor was ruined. If you get this error...
  1. check that the washer's water valves are closing all the way and water is not filling into the tub when it shouldn't be. If water is slowly filling the tub even when the washer is unplugged you need to replace the washer fill valves. If it's filling quickly and it suddenly stops when you unplug the washer you may have a bad main control board.
  2. Check that the drain pump is working properly.
  3. Check the pressure sensor.

F8E4 Error - Flow meter fault.

• Not even 0.1 L of water has entered the tub from the first 30 seconds of the Duet Washer Quick Test… Is the water turned on?

F9E1 Error - Long drain fault.

• This is the most common Duet washer error code! The F9E1 long drain error is referring to duration not length. if it takes longer than 8 minutes to drain your highly water efficient washer then ether the drain system is pugged up with who knows what or the drain pump is having a problem. The best way I have found to deal with the water when your washer's drain pump isn't working is to use a shop vac and pull from the drain hose. If that works the your pump is highly suspect. If it doesn't work then you almost certainly have a clog in your Duet washer's drain system and the pump may be fine.

Clear Stored Duet Error & Fault Codes

Not all washer made by Whirlpool have the ability to clear error code memory. Thankfully this style does... Once you are in the Duet washer's diagnostic mode and have recorded any errors that the washer has in it's little computer brain, press and hold the 3rd button used to enter diagnostics for 5 seconds... Like it never happened : )

12

Using the Dispenser

Your new washer has a dispenser drawer with three separate
compartments for your laundry products—one is for detergent,
one is for liquid chlorine bleach, and one is for liquid fabric
softener. Laundry products are diluted and dispensed
automatically at the proper time during the wash cycle, making it
unnecessary for you to return to the washer during the cycle to
add them.

It is normal for small amounts of water to remain in the
dispensers when the wash cycle is complete.

Do not put laundry additives directly into the wash tub. Always
use the proper dispensers when adding laundry products.

Choosing the Right Detergent

For best washing performance, use a High Efficiency (HE), or
low-sudsing, detergent.

To fill dispenser compartments

1. Pull out the dispenser drawer.

2. Add the desired laundry product to the proper compartment.

3. Push in the dispenser drawer carefully and completely (to

avoid spillage).

Detergent compartment

(Letter C in Dispenser Illustration)

Add liquid or powdered HE detergent to this compartment for
your wash cycle. The detergent separator must always be in
place, either in the front or back position.

■

Do not fill beyond the “MAX” level.

■

Liquid or powdered color-safe bleach may be added to the
Main Wash compartment along with the same type of
detergent, liquid or powdered.

■

Liquid detergent: Put the SEPARATOR in the front position,
between the guides, as shown following. There will be no gap
between the bottom of the wash cycle detergent
compartment and the bottom of the separator.

■

Powdered detergent: Put the SEPARATOR in the back
position, behind the guides, as shown following. There will be
a gap between the bottom of the wash cycle detergent
compartment and the bottom of the separator.

NOTE: The separator will be in the POWDER (back) position
when shipped from the factory.

Whirlpool Duet User Manual

Bleach compartment

(Letter D in Dispenser Illustration)

Add NO MORE THAN

¹⁄₃ cup (80 mL) liquid chlorine bleach to this

compartment. The bleach will be automatically diluted and
dispensed at the optimum time during the first rinse after the
wash cycle. This compartment cannot dilute powdered bleach.

■

Always measure liquid chlorine bleach. Use a measuring cup
with a pour spout; do not guess.

■

Do not fill beyond the “MAX” level. Overfilling could cause
severe garment damage.

Fabric Softener compartment

2012 Whirlpool Duet Washer Manual

(Letter E in Dispenser Illustration)

Add ¼ cup (60 mL) liquid fabric softener to this compartment.
Fabric softener will be automatically dispensed in the final rinse.

■

Do not fill beyond the “MAX” level.

Dispenser

A. Dispenser release lever
B. Separator

C. Detergent compartment
D. Bleach compartment

E. Fabric softener compartment

A

B

D

C

E

Separator in front position, between guides

A. Separator
B. Guide

Separator in back position, behind guides

A. Separator
B. Guide

LIQUI

SO

A

Whirlpool Duet Washer Manual Pdf

B

LIQUI

SO

A

Whirlpool Duet Washer Instruction Manual

B